2nd Level Application Support Engineer (m/f)

Accounting & Finance systems

RefNr. 57112/IV |

05.11.2019


Our partner is a global company and market leader in the field of tax free services.

Arbeitszeit: Vollzeit

Ort: W

Jetzt bewerben

Responsibilities:

  • Resolving assigned incidents within SLA’s
  • Providing 2nd and basic 3rd level support for the assigned IT services
  • Initiating and driving problem management activities in order to permanently remove incident root causes
  • Cooperating with external vendors and internal departments who act as additional 3rd level support
  • Maintaining effective communication channels with all parties involved
  • Provide procedures, check lists and other documents for the Service Center (1st level support) and other stake holders (feed the solutions and known errors database)
  • Planning, documenting and performing changes and extensions for the applications managed

Requirements:

  • Experience in an application support role (Windows OS, SQL Servers or ERP/Processing systems)
  • Experience with supporting Accounting & Finance systems (Exact or SAP)
  • Solid database know how with MS SQL or Oracle
  • Good understanding of SQL query tools and reporting tools
  • Basic ability to debug VBA
  • Power Shell and batch code is a must
  • Support experience for Splunk, SQL Server and Citrix based applications of advantage
  • Desirable: ITIL certification
  • Excellent command of English
  • General willingness to travel
  • Willingness to work as “on call” engineer (24 hour on call duty)
  • Relevant IT educational background

What our client offers:

  • Work in a fast growing international company with most state of the art office environment
  • Development and potential to grow
  • Multi-cultural environment with inspiring colleagues from many different countries
  • Employee referral program and employee suggestion program
  • Teambuilding, Team events, Christmas Party

The annual gross salary starts from EUR 41.000,- depending on experience and qualifications.

Leistungen

BF1 - Gute öffentliche Verkehrsanbindung
BF5 - Modernes Office bzw. IT Infrastruktur
BF8 - Weiterbildungs- u. entwicklungsmöglichkeiten / Coaching
BFB - Firmenfeiern & Events
BFC - Kantine / Obst / freie Getränke / Zuschuss Mittagessen
BFD - Mitarbeiterrabatte intern und/oder extern

Monatliche Gehaltsspanne

€ 2.929
Mindestgehalt Überzahlung lt. Qualifikation möglich

Ansprechpartner

Georg Taucher

Georg Taucher

Recruiting & Research Specialist IT

+43 (1) 523 49 44-294

Dorottya Venczel

Dorottya Venczel

Consultant IT-Recruiting

+43 (1) 523 49 44-281

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